Dear Valued Customer, We sincerely apologize for any inconvenience caused. To better address the device connection issue, we will arrange for our technical team to assist you. You can choose from the following options: *Online Support: Our technical staff will connect with you as soon as possible. *Scheduled Meeting: Based on your availability, our team can provide one-on-one guidance. We are committed to resolving your concerns efficiently and ensuring a smooth experience. Please don’t hesitate to reach out if you require further assistance.